Introduction
Welcome to Emergent Microgrid (“Company,” “we,” “us,” or “our”). We value your privacy and strive to protect your personal information. This Privacy Policy describes how we collect, use, and share personal data when you visit www.emergentmicrogrid.com or engage with us offline.

Scope
This Privacy Policy applies to all information collected through our website and other interactions with you, including phone, email, forms, and SMS/text messages.

  1. How We Collect Your Personal Information
    We may collect personal information in the following ways:
    • Website Forms: When you fill out online forms (e.g., contact forms, requests for quotes, or newsletter signups).
    • Cookies & Tracking Technologies: Through standard web tracking technologies (e.g., cookies, web beacons) to improve your browsing experience.
    • Offline Interactions: If you provide your information to us in person, over the phone, or by paper forms.Emails & Other Communications: When you contact us via email or other communication methods.
  1. What Personal Information We Collect
    Depending on your interactions, we may collect:
    • Contact Information: Name, email address, phone number, and mailing address.
    • Company Information: If you represent a business entity, we may collect your company name or role.
    • Website Usage Data: IP addresses, browser type, pages visited, and other analytics.
    • Additional Information: Any other personal data you voluntarily provide (e.g., resumes from job applicants, payment details if necessary for transactions).
  1. How We Use Your Personal Information
    We may use the personal data we collect for the following purposes:
    • Service Delivery: To respond to inquiries, fulfill requests, and provide product or service information.
    • User Experience: To personalize content and enhance site functionality.
    • Marketing & Communication: To send promotional materials or updates, subject to your preferences.
    • Operational & Administrative: For business operations, analytics, security, and legal compliance.
  1. How and Why We Share Personal Information with Third Parties
    We will not sell or share your phone number (or any personal data) to third parties or affiliates for marketing purposes. We may, however, share data in the following limited contexts:
    • Service Providers: Companies that perform services on our behalf (e.g., hosting, payment processing). These partners process data only as instructed by us and in accordance with this Privacy Policy.
    • Legal Requirements: To comply with applicable laws, regulations, or governmental requests.
    • Business Transfers: In the event of a merger, acquisition, or other corporate restructuring.
  1. SMS Consent & Communications Policy
    We offer the option to receive SMS notifications related to product updates, appointment reminders, or other relevant information. By opting in, you agree to the following:
    • Consent to Receive SMS Messages
      • By clicking the SMS consent checkbox on our forms or otherwise providing explicit verbal or written consent, you agree to receive SMS messages about [message types] from Emergent Microgrid. Reply STOP to opt out at any time. For help, text [phone number]. Message and data rates may apply. Messaging frequency may vary.
    • Phone Number Confidentiality
      • SMS consent and phone number won’t be shared or sold to any third party or affiliates for marketing purposes. Your phone number will only be used to communicate with you as permitted by your consent.
    • Types of SMS Communications
      • Customers & Guests: Order updates, deliveries, or relevant service information
      • Job Applicants: Updates on application status
      • Appointment Reminders: Notifications for scheduled meetings or events
    • Standard Messaging Disclosures
      • Opt-Out Method: Reply STOP to unsubscribe at any time.
      • Help or Inquiries: Reply HELP or contact us at [phone number].
      • Frequency: You may receive approximately 5-10 messages per day based on your requests, though it may vary.
    • Opt-In Method
      • Verbal consent during a phone call or conversation
      • Online form submission with checkbox
      • Paper form consent
    • Opt-Out Method
      • You can opt out by replying STOP to any SMS from us or by contacting us directly to be removed from our list.
  1. Cookies and Tracking
    Our site may use cookies or similar technologies to provide a better user experience and analyze site usage. You can typically disable cookies through your browser settings, although certain site features may not function properly.
  2. Data Security
    We take appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
  3. Your Rights
    Subject to local laws, you may have certain rights regarding your personal information, such as accessing or requesting the deletion of your data. To exercise any of these rights, please contact us using the information provided below.
  4. Changes to This Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
  5. Contact Us
    • If you have questions or concerns regarding our Privacy Policy or data practices, please contact us at:

Emergent Microgrid, Inc.
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